5. Contact Information
Last updated: Today
This page provides the official contact information for Mae & Elara Melbourne.
Store details
Store name: Mae & Elara Melbourne
Website: maeandelara.com
Customer support email: info@maeandelara.com
Customer service
If you have a question about your order, shipping, returns, sizing, payments or any other matter, please contact us at:
To help us respond as efficiently as possible, please include:
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Your full name
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Your order number, if applicable
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The email address used to place your order
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A clear description of your question or issue
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Clear photos, if your message relates to a damaged, faulty or incorrect product
Response times
We do our best to respond to all customer enquiries as quickly as possible.
During busy periods, promotional events, weekends or public holidays, response times may be longer than usual.
We appreciate your patience and will respond as soon as we can.
Customer support approach
At Mae & Elara Melbourne, we aim to provide clear, fair and helpful customer service.
If you experience an issue with your order, we encourage you to contact us first so we can review the situation and work with you towards an appropriate solution.
Important notice
The information provided on our website is intended for general shopping, product and customer service purposes.
We make reasonable efforts to ensure that product descriptions, pricing, sizing, availability and other website information are accurate and up to date.
However, occasional errors, inaccuracies or omissions may occur.
If you notice any information that appears incorrect, please contact us at:
We will review the information and make corrections where appropriate.
Contact us
For any questions or customer service enquiries, please contact:
Mae & Elara Melbourne
Email: info@maeandelara.com
Website: maeandelara.com