4. Terms of Service

Last updated: Today

Welcome to Mae & Elara Melbourne.

These Terms of Service apply to your use of maeandelara.com and to any purchases made through our website.

By accessing our website, using our services or placing an order, you agree to these Terms of Service.

Online store terms

By using this website, you confirm that you are at least the age of majority in your location, or that you have permission from a parent or legal guardian to use this website.

You must not use our website, products or services for any unlawful, fraudulent or unauthorised purpose.

Product information

We do our best to ensure that product descriptions, colours, sizes, images and other details are displayed as accurately as possible.

However, product colours may appear slightly different depending on your device, screen settings, lighting conditions and display quality.

Measurements may also vary slightly due to the nature of manufacturing and production.

We reserve the right to update or correct product descriptions, images, prices or other information at any time without prior notice.

Pricing

All prices are displayed on our website and may be changed from time to time.

We reserve the right to correct pricing errors, product information errors or availability errors.

If your order is affected by an obvious pricing, listing or product error, we may contact you to resolve the issue.

Where necessary, we may cancel the affected order and issue a refund to the original payment method.

Orders

When you place an order with Mae & Elara Melbourne, you agree to provide accurate, complete and up-to-date information.

After placing your order, you will normally receive an order confirmation by email.

Receiving an order confirmation does not necessarily mean that your order has been accepted or dispatched.

We may need to review or cancel an order if there is an issue involving payment, stock availability, pricing, address information or suspected fraudulent activity.

Refusal or cancellation of orders

We reserve the right to refuse, limit or cancel an order where reasonably necessary.

This may include situations involving:

1. Incorrect or incomplete customer information

2. Payment problems

3. Suspected fraud or unauthorised transactions

4. Product availability issues

5. Pricing or listing errors

6. Unusual or suspicious ordering activity

7. Technical or system errors

If we cancel an order after payment has been successfully received, the appropriate amount will be refunded to your original payment method.

Shipping

Shipping and delivery times are estimates only and cannot be guaranteed.

Please refer to our Shipping Policy for complete information about processing times, delivery estimates, shipping providers and direct supplier fulfilment.

Some products may be shipped directly from our trusted suppliers or fulfilment partners, including suppliers located outside Australia.

Returns and refunds

Returns, exchanges and refunds are handled in accordance with our Returns and Refund Policy.

Nothing in these Terms of Service excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law.

Payment

We accept the secure payment methods displayed during checkout.

Available payment methods may include:

1. Credit cards

2. Apple Pay

3. Google Pay

4. Shop Pay

5. Other payment methods made available through our checkout

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment processing may be carried out by third-party payment providers.

Account information

You agree to provide accurate, current and complete account, billing and shipping information when placing an order.

If you create an account on our website, you are responsible for keeping your login information and password secure.

You are also responsible for activity carried out through your account where that activity results from your failure to keep your account details secure.

Website content

Unless otherwise stated, content displayed on maeandelara.com, including text, branding, graphics, logos, product descriptions, website design and original images, belongs to Mae & Elara Melbourne or is used with permission from our content providers.

You may not copy, reproduce, distribute, republish or commercially use our website content without prior written permission, except where permitted by law.

Prohibited use

You must not use our website or services:

1. For any unlawful or fraudulent purpose

2. To violate any applicable laws or regulations

3. To infringe our intellectual property rights or the rights of others

4. To upload or transmit viruses, malware or harmful code

5. To collect or misuse the personal information of others

6. To interfere with the security, operation or performance of our website

7. To submit false, misleading or fraudulent information

8. To attempt to gain unauthorised access to our website, systems or customer accounts

We reserve the right to restrict or terminate access to our website where we reasonably believe these terms have been breached.

Third-party tools and links

Our website may contain links to third-party websites, services or tools.

These third-party services operate independently from Mae & Elara Melbourne.

We are not responsible for the content, privacy practices, availability, security or policies of third-party websites or services.

You should review the terms and privacy policies of any third-party website or service before using it.

Limitation of liability

To the maximum extent permitted by law, Mae & Elara Melbourne is not responsible for indirect, incidental, special or consequential loss arising from your use of our website, services or products.

Nothing in these Terms of Service excludes or limits any rights, guarantees, remedies or liabilities that cannot legally be excluded or limited under the Australian Consumer Law or other applicable law.

Indemnity

To the extent permitted by law, you agree to indemnify Mae & Elara Melbourne against reasonable claims, losses or expenses arising directly from your serious breach of these Terms of Service, unlawful use of our website or violation of the rights of another person.

Changes to these terms

We may update these Terms of Service from time to time to reflect changes to our website, business operations, services or legal requirements.

Any updated version will be published on this page.

Your continued use of our website after changes are published means the updated Terms of Service will apply to your continued use of the website.

Contact us

If you have any questions about these Terms of Service, please contact us:

Mae & Elara Melbourne

Email: info@maeandelara.com

Website: maeandelara.com