1. Shipping Policy
Last updated: Today
At Mae & Elara Melbourne, we want every order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through maeandelara.com.
Order processing time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the product and shipping details, and prepare your order for dispatch.
Business days are Monday to Friday, excluding Australian public holidays.
Shipping time
Once your order has been processed and dispatched, delivery usually takes approximately 3 to 7 business days.
Please keep in mind that delivery times are estimates and may occasionally vary due to carrier delays, customs processing, busy sale periods, public holidays, incorrect address information or other circumstances outside our control.
Direct supplier shipping
Some products purchased from Mae & Elara Melbourne may be shipped directly from one of our trusted suppliers.
This allows us to avoid unnecessary handling and helps your order begin its journey to you as efficiently as possible.
As a result, some parcels may be dispatched directly from an international supplier, including suppliers located in China.
If your order contains multiple items, they may occasionally arrive in separate parcels.
Shipping carriers
We offer free shipping across Australia.
Depending on the product, supplier location and delivery address, your order may be shipped through Australia Post, a local delivery partner or an international shipping partner.
Where tracking is available, your tracking information will be sent to you once your order has been dispatched.
Shipping costs
Shipping is free for orders delivered within Australia, unless otherwise stated during checkout.
Incorrect shipping details
Please make sure your shipping information is complete and correct before placing your order.
If you notice an error after placing your order, please contact us as soon as possible at:
We will always do our best to assist you. However, once an order has been processed or dispatched, we may no longer be able to change the delivery address.
Delayed orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
Please include your full name, order number and the email address used when placing your order.
Our team will review the status of your shipment and help you with the next steps.
Lost or missing parcels
If your tracking information shows that your parcel has been delivered but you cannot locate it, we recommend first checking with other members of your household, neighbours, your local post office or the delivery carrier.
If you are still unable to locate your parcel, please contact us at:
We will review the situation and assist you where possible.
Questions
If you have any questions about shipping or your order, please contact us at:
We are always happy to help.