3. Privacy Policy

Last updated: Today

This Privacy Policy explains how Mae & Elara Melbourne collects, uses, stores and protects your personal information when you visit or make a purchase through maeandelara.com.

By using our website, you acknowledge that your personal information may be collected and used in accordance with this Privacy Policy.

Information we collect

When you visit our website, contact us or place an order, we may collect personal information such as:

1. Your name

2. Email address

3. Phone number

4. Billing address

5. Shipping address

6. Order and purchase details

7. Payment confirmation information

8. Device and browser information

9. IP address

10. Website activity, including pages viewed and products added to your cart

We only collect information that is reasonably necessary to operate our store, process orders, provide customer support, improve our website and meet our legal obligations.

How we use your information

We may use your personal information to:

1. Process and fulfil your orders

2. Send order confirmations, shipping updates and other order-related communications

3. Respond to customer service requests

4. Manage returns, refunds and exchanges

5. Improve our website, products and customer experience

6. Detect and prevent fraud, misuse or security issues

7. Send marketing emails where you have subscribed or otherwise provided consent

8. Meet legal, accounting and tax obligations

Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to sell our products and services to you.

Your personal information may be stored and processed through Shopify's systems, databases and applications in accordance with Shopify's own privacy and security practices.

Payments

Payments are processed through secure third-party payment providers.

Mae & Elara Melbourne does not store your full credit card details.

Depending on the payment method you select at checkout, your payment may be processed through credit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services made available through our checkout.

Sharing your information

We may share your personal information with trusted third-party service providers where necessary to operate our business and provide our services.

These may include:

1. Shopify

2. Payment processors

3. Shipping and delivery providers

4. Suppliers and fulfilment partners

5. Customer service platforms

6. Email marketing providers

7. Analytics and website performance services

We only share information that is reasonably necessary to process orders, provide our services, operate our website or meet legal requirements.

Direct supplier fulfilment

Some orders may be fulfilled and shipped directly by our trusted suppliers or fulfilment partners, including suppliers located outside Australia.

Where necessary, we may share relevant information with these partners so they can p